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User Roles

A user role defines the accounts, transaction types and features that are available for users assigned to the role.

You can create a new user role, copy existing user roles, edit and delete an existing user role, or copy role templates (if enabled) to create new ones. Edit a role by changing the policy features (Allowed Actions, Rights, Approval Limits and Policy Tester).

Searching User Roles


To Search for a User Role

  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. In the search bar, enter text such as the role name. The search results appear.

Creating A User Role


  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. Click or tap Create Role. The New User Role page appears.
  3. Enter a Role Name.
  4. (Optional) Enter a Description.
  5. Click or tap Continue, the User Roles page appears.
  6. Confirm the change by clicking or tapping the Save button. Note: You can stop here or continue to complete the Overview, Features and Accounts tab.
  7. On the Overview tab, click or tap the name of the transaction type for which an action is being created. The Allowed Actions tab for the selected transaction type appears with the current restrictions.
  8. Create additional actions by clicking or tapping Add New Allowed Action. The Policy Rules page for the selected transaction type appears.
  9. Add the action by editing the following (not all will be applicable):
    1. Operations: Draft, Draft Restricted, Approve or Cancel.
    2. Amount: Enter an operation amount. You can select Any for any amount.
    3. Accounts: Select from available accounts.
    4. Subsidiaries: Select from available subsidiaries.
    5. Draft Hours
  10. Click or tap OK to save the changes. The User Roles page appears.
  11. Continue creating your new role by clicking on the Features tab. The features tab on the User Role Policy page lists the features assigned to a specific user. Click to assign a feature, click again to remove the feature. Enabled features will be highlighted in blue, disabled features will be white. Then, click or tap the Accounts tab to see a list of accounts.
  12. Edit one or more of the following access rights by clicking or tapping Allow () or Deny ():
    1. View: View balances and history for the account on the home page, on the Account Details page, and in reports.
    2. Deposit: Deposit funds into the account. This is applicable to the ACH Receipt and ACH Collections transaction types.
    3. Withdraw: Withdraw funds from the account. This is applicable to the ACH Single Payment, ACH Payments, Payroll, Domestic Wire, and International Wire transaction types.
  13. Click or tap Save. The Policy Saved page appears confirming the changes.
  14. Then, click or tap Continue to return to the Accounts page. Another user may have to approve your changes.

Viewing User Role Features


The features tab on the User Role Policy page lists the features assigned to a specific user.

Depending on the combination of features, the user can perform different actions. Click to assign a feature, click again to remove the feature. Enabled features will be highlighted in blue, disabled features will be white. Rights have different effects on payments, so use caution before making changes to a feature.

Enabling Quick-Wire

  1. Under Generated Transactions, click Enable Multi-Wire to disable the feature. This will enable Quick-Wire.
  2. Click or tap Save. The Policy Saved page appears confirming the change.
  3. Then click or tap Continue to return to the User Roles page.

Note: Quick-Wire is only available for domestic wire transactions. If Quick-Wire is enabled, the international wire screen will have the same look as the Multi-Wire screen but the end-user can only pay one recipient. An enabled Quick-Wire will also automatically disable the Payment From File Wire upload features.


Viewing Rights


The Rights tab controls which transactions a user in this role can see. This will apply to all transactions of this type.

User Roles can view online activity as follows:

  • Can view all transactions
  • Can view own transactions
  • Can view transactions by others in this role
  • Cannot view any transactions

The View rights controls which activities are visible on the Overview tab.


Editing User Role Transaction Type Actions


Edit how a User Role interacts with a transaction type by editing the allowed actions. Editing each transaction type's actions is especially useful if a role needs varying degrees of control for different transaction types.

To Edit a User Role's Transaction Types

  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. Click or tap the edit icon () or the desired User Role. The selected User Role page appears.
  3. On the Overview tab, click or tap the name of the transaction type for which an action is being created. The Allowed Actions tab for the selected transaction type appears with the current restrictions.
  4. Create additional actions by clicking or tapping Add New Allowed Action. The Policy Rules page for the selected transaction type appears.
  5. Add the action by editing the following (not all will be applicable):
    1. Operations: Draft, Draft Restricted, Approve or Cancel.
    2. Amount: Enter an operation amount. You can select Any for any amount.
    3. Accounts: Select from available accounts.
    4. Subsidiaries: Select from available subsidiaries.
    5. Draft Hours
  6. Click or tap OK to save the changes. The User Roles page appears.
  7. Click or tap Save on the User Roles page. A message appears confirming the changes. Click or tap Continue on the confirmation page.
  8. (Optional) Additional approval for the changes may be required, if so, click or tap Approve to approve the changes or Reject to reject the changes.

The View rights controls which activities are visible on the Overview tab.


Editing Rights For User Roles


Edit rights for each user's transaction type to manage the activity shown.

To Edit Rights

  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. Click or tap the edit icon () in the desired User Role's row. The selected User Role page appears.
  3. In the Overview tab, click or tap the desired transaction type. The Allowed Actions tab appears with the defined allowed actions for that transaction type.
  4. Click or tap the Rights tab and select a view right.
  5. Click or tap Save. The Policy Saved confirmation page appears, click or tap Continue

Editing Approval Limits For User Roles


Edit a user role's approval limits to set the maximum transaction approval limits by transaction type.

To Edit Approval Limits

  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. Click or tap the edit icon () in the desired User Role's row. The selected User Role page appears.
  3. In the Overview tab, click or tap the desired transaction type. The Allowed Actions tab appears with the defined allowed actions for that transaction type.
  4. Click or tap the Approval Limits tab to see a list of limits. The limits will vary depending on your configuration. Indicate the highest amount or number of transactions a user can approve for this transaction type.
  5. Edit limits on the maximum transaction amounts by editing the following values:
    1. Per transaction
    2. Per Account Per Day
    3. Per Day
    4. Per Month
  6. Edit limits on the maximum count (the maximum number of transactions) by editing the following values:
    1. Per Account Per Day
    2. Per Day
    3. Per Month
  7. Click Save to save changes. A message appears confirming the policy changes.
  8. Then, click or tap Continue to return to the Approval Limits page.

Note: Where limits conflict with a higher level setting, the limit will be highlighted in red.


Editing User Role Accounts


To change a user's ability to view, deposit to or withdraw from accounts, edit the user role's access to accounts. Changes take effect the next time that the user logs in.

To Edit Accounts

  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. Click or tap the edit icon () in the desired User Role row. The selected User Role page appears.
  3. Click or tap the Accounts tab to see a list of accounts.
  4. Edit one or more of the following access rights by clicking or tapping Allow () or Deny ():
    1. View: View balances and history for the account on the home page, on the Account Details page, and in reports.
    2. Deposit: Deposit funds into the account. This is applicable to the ACH Receipt and ACH Collections transaction types.
    3. Withdraw: Withdraw funds from the account. This is applicable to the ACH Single Payment, ACH Payments, Payroll, Domestic Wire, and International Wire transaction types.
  5. Click or tap Save. The Policy Saved page appears confirming the changes.
  6. Then, click or tap Continue to return to the Accounts page. Another user may have to approve your changes.

Deleting A User Role


When the user role is deleted, the user will move into an unassigned role status and won't have access to accounts.

Caution: Deletion is permanent, use caution before deleting a user role.

To Delete a User Role

  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. Click or tap the delete icon (). The Delete User Role page appears.
  3. Click or tap Delete to confirm the deletion. The confirmation page appears.
  4. Then, click or tap Continue. The User Role page appears.

Using The Policy Tester For A User Role


Use the Policy Tester to test a transaction against the currently allowed actions for this policy before making permanent changes.

To Use the Policy Tester

  1. In the left navigation menu, click or tap Settings then User Roles. The User Roles page appears.
  2. Click or tap the edit icon () for the desired User Role. The User Roles page appears displaying the transaction types on the Overview tab.
  3. Click or tap the transaction type. The Allowed Actions tab appears.
  4. Click or tap Policy Tester and edit the following information:
    1. Operations
    2. Amount
    3. Account
    4. Comp/Sub
    5. IP Addresses
    6. Location
    7. Day
    8. Time
    9. (Optional) Select Auth code provided to require an authorization code or token for the action.
  5. Click or tap Test. The Policy Results appear and indicate whether the user role, company policy and Texas Capital Bank settings will allow or deny the transaction.

Approving & Rejecting User Role Changes


After a user makes changes to a user role, they may need to be approved or rejected.

Caution: The user will only see approved changes once they log off and log back in.

To Approve User Role Changes

  1. After making changes, click or tap Save. The Approve and Reject buttons appear on the page.
  2. (Optional) Click or tap View Active Policy to see the current policy.
  3. Click or tap Approve to approve the changes.

Note: Make sure all changes were entered before saving and submitting them. Once the policy is submitted, the pending policy is locked and must be approved or rejected before making further changes.

To reject user role changes:

  1. After making changes, click or tap Save. The Approve and Reject buttons appear on the page.
  2. Click or tap Reject. The Policy Changes Cancelled page appears confirming the rejection.