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Check Positive Pay

Processing Exceptions


View Exceptions

The View Exceptions page is an efficient method of managing exception item activity. Exceptions are created based on the exception types Texas Capital Bank designated to be exceptions. This page allows you to make pay and return decisions on all items via one screen.

  1. In the left navigation menu of BankNow, click or tap Services then select ACH Positive Pay, this will direct you to the Positive Pay System.
  2. Select Exception Processing in the left navigation menu. The Exception Processing menu expands with the View Exceptions option in the sub-menu.
  3. Select View Exceptions from the Exception Processing drop-down menu. The View Exceptions page appears with the following options and columns:
    • Account Name - provides the user the ability to switch between accounts if the relationship has multiple accounts entitled to the product.
    • Display Type - select from both Check and ACH Exceptions, Check Exceptions Only or ACH Exceptions Only.
    • Hide exceptions already decisioned - provides the user the ability to view only items that are pending decisions.
    • Update button - provides the user the ability to update the result set based on the selections in the available options.
  4. Select the appropriate exception item to view and click the Update button to refresh the page.
  5. The View Exceptions page refreshes and displays the requested information based on the selected parameters.

Viewing Issued Items


Review All Checks

Use this feature to view details of any issued check.

Review All Checks
  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Issued Items in the left navigation menu. The Issued Items drop-down menu expands.
  3. Select Review All Checks from the Issued Items drop-down menu. The Review All Checks page appears with the results filtered for the default Account Name in the following columns:
    • Status
    • Account Name
    • Issued Date
    • Paid Date
    • Check #
    • Amount
    • Issued Payee
    • Details (via a hyperlink)
  4. Select the Account Name from the drop-down menu to display the check transactions. The Review All Checks page refreshes with the results based on the Account Name selected and also displays the count of checks and total amount for all of the transactions listed.
  5. (Optional) Click the Show Key button to display the descriptions of the icons in the Status column. Click the Close Window hyperlink to return to the previous page.
  6. Click the Display hyperlink in the Details column to view the details for each individual check. The details appear under the row of the check selected.

Note: The detail fields that are grayed out are view only fields.

Upload Issued Item Check File

The Upload Issued Check File screen is used by clients to upload issued check files to Texas Capital Bank.

Upload Issued Item Check File
  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Issued Items in the left navigation menu. The Issued Items drop-down menu expands.
  3. Select Upload Issued Item Check File from the drop-down menu. The Upload Issued Item Check File page appears.
  4. Select a file to process by clicking on the Browse button and selecting the appropriate file.
  5. Input details about the file:
    • Account Name: Use the drop-down menu to select the account name
    • File Processing Type: Use the drop-down menu to select the file type (Standard CSV or Fixed Length)
  6. Click the Process File button to upload the file. The results of the file upload will appear.

Note: Once a file is uploaded and processed, a window will be displayed indicating the processing status. The file processing status can also be checked online using the Issued Check File Processing Log screen under System Reports. The following is a list of the possible processing statuses:

  • Unprocessed: The file has been uploaded, but has not yet been processed.
  • Processed: The file was processed successfully.
  • Processed with Exceptions: The file was processed successfully, but duplicate checks were not loaded.
  • Rejected: The file was rejected due to one of the following reasons:
    • A mismatch between the number of items/amount entered on the screen and the number of items/amount contained in the file.
    • The file format did not match the format selected.

Manually Add New Issued Check

The Manually Add New Issued Check screen is used if a check was manually written or was otherwise not included in the electronic issued check file that was submitted to the financial institution.

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Issued Items in the left navigation menu. The Issued Items drop-down menu expands.
  3. Select Manually Add New Issued Check from the drop-down menu. The Manually Add New Issued Check page appears.
  4. Input details about the check:
    • Account Name: Use the drop-down menu to select the appropriate account name
    • Check Number: The check number of this item
    • Amount: The amount of the check
    • Issued Date: The issued date for this check.
    • (Optional) Issued Payee: The issued payee name for this check.
    • Auto-Increment Check Number: Checking this box will increment the check number by one after each check submission.
  5. Click the Add Check button to manually add the new issued check.
  6. Confirmation screen will appear letting you know if the check was successfully added. Details will be displayed at the bottom of the screen for each added check.

Void a Check

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Issued Items in the left navigation menu. The Issued Items drop-down menu expands.
  3. Select Void a Check from the drop-down menu. The Void a Check page appears.
  4. Input details about the check:
    • Enter check information
      • Account Name: Use the drop-down menu to select the appropriate account name
      • Check Number: The number of the issued check
      • Check Amount: The amount the check was written for
      • Issued Date: The date the check was issued
    Note: All three fields are required to void a check.
  5. Click the Find Matching Check button to find the check.
  6. Verify the check that will be voided from the results that appear.
  7. Click the Void Check button to complete the void process. Note: Voids are retained within the system for 90 days after an item has been voided.
  8. Confirmation screen will appear letting you know if the check was successfully added. Details will be displayed at the bottom of the screen for each added check.

Check Search

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Issued Items in the left navigation menu. The Issued Items drop-down menu expands.
  3. Select Check Search from the Issued Items drop-down menu. The Check Search page appears with the search parameters for the check.
  4. Complete the following fields on the Check Search page as necessary:
    • Account Name: The available accounts assigned. Select up to three different accounts.
    • Issued Date (Start and End): The Issued Date field is used to search for transaction based upon the issued date of check. If searching for a specific date, enter the date in both the Start and End date field.
    • Paid Date (Start and End): The Paid Date field is used to search for transactions based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Check Number (Start and End): The Check Number field is used to search for transactions based upon check numbers. A range of check numbers may be selected by entering both a Start and End check number. If searching for a single check, enter the check number in the Start field (the End field may be left blank).
    • Check Amount (Start and End): The Check Amount field is used to search for transactions based upon a specific dollar amount or dollar range. If searching for an exact amount, enter the amount in the Start field (the End field may be left blank).
    • Issued Payee: The Issued Payee field is used to search by the issued payee.
    • Transaction Status: To search for checks based on the status of the check, select one of the following:
      • All Transaction Statuses
      • Issued and Not Paid (lists outstanding issued checks)
      • Issued and Paid (lists paid checks)
      • Current Exceptions (lists today's exceptions)
      • All Exceptions (lists exceptions from the current day and previous days)
      • Void (lists voided checks)
    • Stop Pay Status: To search for checks in which a stop pay request has been issued, select one of the following:
      • All Stop Pay Statuses
      • Requested Stop Pay (stop payment request has been requested but has not been applied by the Bank)
      • Requested and Placed (stop payment applied by the Bank)
      • Item Stopped and Returned (item was presented for payment and stopped by the Bank)
    • Decision: To search for exceptions based upon the pay/return decision, select one of the following from the Decision drop-down menu:
      • All Decisions
      • Pay
      • Return
    • Reason: To search for exceptions based upon the reason that was selected, select one of the following from the Reason drop-down menu:
      • All Reasons
      • Duplicate
      • Fraudulent
      • Other
      • Past Deadline Item Returned
      • Refer to Maker
      • Stale Dated
  5. Click the Produce Report button to generate the Check Search Report. The Check Search Report generates with the appropriate records that match the parameters requested.
  6. To view details click the Display hyperlink in the Details column. Note: If a large number of items meet the search criteria, multiple pages will exist. Scroll to the bottom of the screen and select the Next button to view additional pages.
  7. (Optional) Click the Show Key button to display the descriptions of the icons in the Status column. Click the Close Window hyperlink to return to the previous page.
  8. Click the Back to Filter button to go back to the Check Search page.

Paid Check Search

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Issued Items in the left navigation menu. The Issued Items drop-down menu expands.
  3. Select Paid Check Search from the Issued Items drop-down menu. The Paid Check Search page appears with the search results.
  4. Complete the following fields on the Paid Check Search page as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Paid Date (Start and End): The Paid Date field is used to search for transactions based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Check Number (Start and End): The Check Number field is used to search for transactions based upon check numbers. A range of check numbers may be selected by entering both a Start and End check number. If searching for a single check, enter the check number in the Start field.
    • Check Amount (Start and End): The Check Amount field is used to search for transactions based upon a specific dollar amount or dollar range. If searching for an exact amount, enter the amount in the Start field.
    • Issued Payee (Start and End): The Issued Payee field is used to search by the issued payee.
  5. Click the Produce Report button to generate the Report. The Paid Check Search Report generates with the appropriate records that match the request entered.
    Note: If a large number of items meet the search criteria, multiple pages will exist. Scroll to the bottom of the screen and select the Next button to view additional pages.
  6. Click the View Image hyperlink in the Check # column for the paid check you want to view. The image of the paid check appears with the following fields and options:
    • Check # field
    • Paid Date field
    • Paid Amount field
    • Issued Date field
    • Exception field (only available if an exception exists)
    • Front tab (view the front of the check)
    • Back tab (view the back of the check)
    • Rotate Clockwise icon
    • Rotate Counterclockwise icon
    • Zoom Out icon
    • Zoom In icon
    • Reset Image icon
    • Download PDF icon
    • Close button
    Note: The system will display the following message if the check image in not available: "The check image cannot be retrieved due to insufficient"
  7. (Optional) Click the Show Key button to display the descriptions of the icons in the Status column. Click the Close Window hyperlink to return to the previous page.
  8. Click the Back to Filter button to go back to the Paid Check Search page.

Generating Transaction Reports


All Checks

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select All Checks from the Transaction Reports drop-down menu. The All Checks page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Issued Date (Start and End): The Issued Date field is used to search for checks based upon the issued date. If searching for a specific date, enter the date in both the Start and End date field.
    • Paid Date (Start and End): The Paid Date field is used to search for checks based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Input Date (Start and End): The Input Date field is used to search for checks based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Exception Date (Start and End): The Exception Date field is used to search for checks based upon the exception date. If searching for a specific date, enter the date in both the Start and End date field.
    • Issued Payee: The Issued Payee field is used to search by the issued payee.
    • Decision: To search for checks based upon the pay/return decision, select one of the following from the Decision drop-down menu:
      • All Decisions
      • Pay
      • Return
    • Reason: To search for checks based upon the reason that was selected, select one of the following from the Reason drop-down menu:
      • All Reasons
      • Encoding Error
      • Fraudulent
      • Other
      • Past Deadline Item Returned
      • Refer to Maker
      • Stale Dated
      • Unauthorized
    • Include Reversals: To search for checks based upon reversals, select one of the following from the Include Reversals drop-down menu:
      • No
      • Yes
  5. Click the Produce Report button to generate the All Checks Report. The report generates with the appropriate records that match the filtered request.
    Note: If a large number of items meet the search criteria, multiple pages will exist. Scroll to the bottom of the screen and select the Next button to view additional pages.
  6. Select one of the following:
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Outstanding Issued Checks

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select Outstanding Issued Checks from the Transaction Reports drop-down menu. The Outstanding Issued Checks page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Issued Date (Start and End): The Issued Date field is used to search for checks based upon the issued date. If searching for a specific date, enter the date in both the Start and End date field.
    • Input Date (Start and End): The Input Date field is used to search for checks based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • As of Date (Start): The As of Date field is used to search for checks based upon the outstanding as of date. If searching for a specific date, enter the date in the Start date field.
    • Issued Payee: The Issued Payee field is used to search by the issued payee.
  5. Click the Produce Report button to generate the Outstanding Issued Checks Report. The report generates with the appropriate records that match the filtered request.
    Note: If the list of results in the report exceeds the page, use the scroll bar to view the additional results.
  6. Select one of the following:
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Daily Issued Checks Summary

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select Daily Issued Checks Summary from the Transaction Reports drop-down menu. The Daily Issued Checks Summary page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Issued Date (Start and End): The Issued Date field is used to search for checks based upon the issued date. If searching for a specific date, enter the date in both the Start and End date field.
  5. Click the Produce Report button to generate the Daily Checks Issued Summary Report. The report generates with the appropriate records that match the filtered request.
  6. Select one of the following:
    • Date Range by clicking the From field to select a date from the calendar, then click the To field to select the to date from the calendar.
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Paid Checks

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select Paid Checks from the Transaction Reports drop-down menu. The Paid Checks page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Issued Date (Start and End): The Issued Date field is used to search for checks based upon the issued date. If searching for a specific date, enter the date in both the Start and End date field.
    • Paid Date (Start and End): The Paid Date field is used to search for checks based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Input Date (Start and End): The Input Date field is used to search for checks based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Issued Payee: The Issued Payee field is used to search by the issued payee.
    • Include Reversals: To search for checks based upon reversals, select one of the following from the Include Reversals drop-down menu:
      • No
      • Yes
  5. Click the Produce Report button to generate the Paid Checks Report. The report generates with the appropriate records that match the filtered request.
  6. Select one of the following:
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Stops and Voids

The Stops and Voids report option allows you to review the stopped and voided transaction that may meet any of the following criteria:

  • Identify when a stop Pay was requested
  • Identify when a stop pay was requested and placed
  • Identify when an item was stopped
  • Identify the void date of an item
  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select Stop and Voids from the Transaction Reports drop-down menu. The Stop and Voids page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Issued Date (Start and End): The Issued Date field is used to search for transactions based upon the issued date. If searching for a specific date, enter the date in both the Start and End date field.
    • Void Date (Start and End): The Void Date field is used to search for transactions based upon the date the item was voided. If searching for a specific date, enter the date in both the Start and End date field.
    • Stop Placed (Start and End): The Stop Placed field is used to search for transactions based upon the date a stop payment was applied to this item by the bank. If searching for a specific date, enter the date in both the Start and End date field.
    • Item Stopped Date (Start and End): The Item Stopped Date field is used to search for transactions based upon the date the item was stopped. The item stopped date is only set on the checks that are presented for payment after being set up with a stop payment. If searching for a specific date, enter the date in both the Start and End date field.
    • Issued Payee: The Issued Payee field is used to search by the issued payee.
    • Stops and Voids Criteria: Select the applicable checkbox(es):
      • Requested Stop Pay (not applicable for Texas Capital Bank)
      • Requested and Placed Stop Pay (not applicable for Texas Capital Bank)
      • Item Stopped
      • Void
  5. Click the Produce Report button to generate the Stops and Voids Report. The report generates with the appropriate records that match the filtered request. Note: This report lists all outstanding issued checks that have been voided and/or match to current stop payments.
  6. Select one of the following:
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Exception Items

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select Exception Items from the Transaction Reports drop-down menu. The Exception Items Report page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Exception Date (Start and End): The Exception Date field is used to search for checks based upon the exception date. If searching for a specific date, enter the date in both the Start and End date field.
    • Exception Type: To search for transactions based upon the type of exception, select one of the following from the Exception Type drop-down menu:
      • Both Check and ACH Exceptions
      • Check Exceptions
      • ACH Exceptions
    • Decision: To search for checks based upon the pay/return decision, select one of the following from the Decision drop-down menu:
      • All Decisions
      • Pay
      • Return
    • Reason: To search for checks based upon the reason that was selected, select one of the following from the Reason drop-down menu:
      • All Reasons
      • Encoding Error
      • Fraudulent
      • Other
      • Past Deadline Item Returned
      • Refer to Maker
      • Stale Dated
      • Unauthorized
    • Include Reversals: To search for checks based upon reversals, select one of the following from the Include Reversals drop-down menu:
      • No
      • Yes
  5. Click the Produce Report button to generate the Exception Items Report. The report generates with the appropriate records that match the filtered request.
  6. Select one of the following:
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Stale Dated Checks

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select Stale Dated Checks from the Transaction Reports drop-down menu. The Stale Dated Checks Report page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Issued Date (Start and End): The Issued Date field is used to search for checks based upon the issued date. If searching for a specific date, enter the date in both the Start and End date field.
    • Input Date (Start and End): The Input Date field is used to search for checks based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • As of Date (Start): The As of Date field is used to search for checks based upon the outstanding as of date. If searching for a specific date, enter the date in the Start date field.
    • Issued Payee: The Issued Payee field is used to search by the issued payee.
  5. Click the Produce Report button to generate the Stale Dated Checks Report. The report generates with the appropriate records that match the filtered request.
    Note: If the list of results in the report exceeds the page, use the scroll bar to view the additional results.
  6. Select one of the following:
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Generating System Reports


Issued Check File Processing Log

Items can be selected by the Upload Date, Item Count or Dollar Amount. If a submitted file has errors, the user can drill down to view the errors by clicking in the Results column.

  1. In the left navigation menu of BankNow, click or tap Services then select Account Reconciliation, this will direct you to the Positive Pay System.
  2. Select System Reports in the left navigation menu. The System Reports drop-down menu expands.
  3. Select Issued Check File Processing Log Report from the System Reports drop-down menu. The Issued Check File Processing Log page appears.
  4. Complete the fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Upload Date (Start and End): The Upload Date field is used to search for processed issued check files based upon the upload date. If searching for a specific date, enter the date in both the Start and End date field.
    • Item Count: The Item Count field is used to search for processed issued check files based upon the number of items in the file.
    • Dollar Amount: The Dollar Amount field is used to search for processed issued check files based upon the total amount in the file.
  5. Click the Produce Report button to generate the Issued Check File Processing Log Report. The report generates with the appropriate records that match the filtered request.
    • Client Name
    • Account Name
    • File Type
    • Results
    • Items
    • Amount
    • Upload Date
    • User
    • File Name
    • View File Hyperlink
    • Processing Output Totals
    • File Status (Processed, Exception and Rejected)
    • Item Total
    • Amount Total
  6. Select one of the following:
    • Date Range defines the parameters of a search. Once specified, click Refresh.
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Processed or Rejected hyperlink in the Results column for the file you want to view
    • View File hyperlink for the file you want to view