Expand All | Collapse All

ACH Positive Pay

Processing Exceptions


View Exceptions

The View Exceptions page is an efficient method of managing exception item activity. Exceptions are created based on the exception types Texas Capital Bank designated to be exceptions. This page allows you to make pay and return decisions on all items via one screen.

  1. In the left navigation menu of BankNow, click or tap Services then select ACH Positive Pay, this will direct you to the Positive Pay System.
  2. Select Exception Processing in the left navigation menu. The Exception Processing menu expands with the View Exceptions option in the sub-menu.
  3. Select View Exceptions from the Exception Processing drop-down menu. The View Exceptions page appears with the following options and columns:
    • Account Name - provides the user the ability to switch between accounts if the relationship has multiple accounts entitled to the product.
    • Display Type - select from both Check and ACH Exceptions, Check Exceptions Only or ACH Exceptions Only.
    • Hide exceptions already decisioned - provides the user the ability to view only items that are pending decisions.
    • Update button - provides the user the ability to update the result set based on the selections in the available options.
  4. Select the appropriate exception item to view and click the Update button to refresh the page.
  5. The View Exceptions page refreshes and displays the requested information based on the selected parameters.

Searching ACH Transactions


ACH Transaction Search

  1. In the left navigation menu of BankNow, click or tap Services then select ACH Positive Pay, this will direct you to the Positive Pay System.
  2. Select Issued Items in the left navigation menu. The Issued Items drop-down menu expands.
  3. Select ACH Transaction Search from the Issued Items drop-down menu. The ACH Transaction Search page appears with the search parameters for the ACH transaction.
  4. Complete the following fields on the ACH Transaction Search page as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Paid Date (Start and End): The Paid Date field is used to search for transactions based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Input Date (Start and End): The Input Date field is used to search for transactions based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • Transaction Amount (Start and End): The Transaction Amount field is used to search transactions based upon a specific dollar amount or dollar range. If searching for an exact amount, enter the amount in the Start field (the End field may be left blank).
    • SEC Code: To search for transactions based upon the ACH Standard Entry Class (SEC) code, select a code from the SEC Code drop-down menu.
    • Company ID: To search for transactions containing a specific ACH originating company identification number, enter the company ID value.
    • Transaction Description: To search for transactions based upon the partial or full transaction description text, enter the partial or full description text.
    • Transaction Status: To search for ACH transactions based on the status, select one of the following:
      • All Transaction Statuses
      • Current Exceptions (lists the current day's exceptions)
      • All Exceptions (lists exceptions the current day and previous days)
    • Decision: To search for exceptions based upon the pay/return decision, select one of the following from the Decision drop-down menu:
      • All Decisions
      • Pay
      • Return
    • Reason: To search for exceptions based upon the reason that was selected, select one of the following from the Reason drop-down menu:
      • All Reasons
      • Past Deadline Item Returned
      • Unauthorized
  5. Click the Produce Report button to generate the ACH Transaction Search Report. The ACH Transaction Search Report generates with the appropriate records that match the request entered.
  6. Click the Display hyperlink the in Details column to view or edit the details for each transaction. The details appear under the row of the transaction selected. Note: The grayed out detail fields are view only fields.
  7. Click the Back to Filter button to return to the ACH Transaction Search Page.

Generating Transaction Reports


ACH Transactions

  1. In the left navigation menu of BankNow, click or tap Services then select ACH Positive Pay, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select ACH Transactions from the Transaction Reports drop-down menu. The ACH Transactions Report page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Paid Date (Start and End): The Paid Date field is used to search for checks based upon the date the item posted. If searching for a specific date, enter the date in both the Start and End date field.
    • SEC Code: To search for transactions based upon the ACH Standard Entry Class (SEC) Code, select a code from the SEC Code drop-down menu.
    • Company ID: To search for transactions containing a specific ACH originating company identification number, enter the company ID value.
  5. Click the Produce Report button to generate the ACH Transaction Report. The report generates with the appropriate records that match the filtered request.
  6. Select one of the following:
    • Calendar option to View a specific time frame by selecting the To and From date range. Then click the Refresh button to view the results.
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.

Exception Items

  1. In the left navigation menu of BankNow, click or tap Services then select ACH Positive Pay, this will direct you to the Positive Pay System.
  2. Select Transaction Reports in the left navigation menu. The Transaction Reports drop-down menu expands.
  3. Select Exception Items from the Transaction Reports drop-down menu. The Exception Items Report page appears with the search parameters.
  4. Complete the following fields as necessary:
    • Account Name: The available accounts assigned to the client user. Select up to three different accounts.
    • Exception Date (Start and End): The Exception Date field is used to search for checks based upon the exception date. If searching for a specific date, enter the date in both the Start and End date field.
    • Exception Type: To search for transactions based upon the type of exception, select one of the following from the Exception Type drop-down menu:
      • Both Check and ACH Exceptions
      • Check Exceptions
      • ACH Exceptions
    • Decision: To search for checks based upon the pay/return decision, select one of the following from the Decision drop-down menu:
      • All Decisions
      • Pay
      • Return
    • Reason: To search for checks based upon the reason that was selected, select one of the following from the Reason drop-down menu:
      • All Reasons
      • Encoding Error
      • Fraudulent
      • Other
      • Past Deadline Item Returned
      • Refer to Maker
      • Stale Dated
      • Unauthorized
    • Include Reversals: To search for checks based upon reversals, select one of the following from the Include Reversals drop-down menu:
      • No
      • Yes
  5. Click the Produce Report button to generate the Exception Items Report. The report generates with the appropriate records that match the filtered request.
  6. Select one of the following:
    • Excel icon to export the report to an Excel file
    • Print icon to print the report
    • Back to Filter button to return to the original report filter parameters
    • Note: View the total dollar amount from the checks that are listed in the report by scrolling down to the bottom of the page.